Shipping Policy

 

Carriers

We use the following carriers to deliver our orders:

USPS

UPS

 

Turnaround Time

We will do our best to ship all orders within 48 hours Monday-Friday 9am - 5pm.

 

Order Tracking

If a tracking # is provided by the shipping carrier, we will update your order with the tracking information.  Please note that some orders using 1st Class USPS mail will not have tracking numbers.

 

Shipping Rates

The rate charged for the shipping of your order is based on the weight of your products, and your location.  Before the final checkout page you will be shown what the cost of shipping will be, and you will have a chance to not place your order if you decide not to.

 

Back Orders

If an item goes on back order we will ship you the part of your order that is in stock.  When the item becomes available we will ship you the rest of your order.  You will not be charged any additional shipping and handling for the second shipment.

 

 

Returns, Refunds and Exchanges Policy

 

How To Return An Item

Your item must be in its original unused condition to be returned, unless there is a manufacturer defect.  You must return the item within 30 days of your purchase.

Please e-mail sales@steelerware.com to request a refund and we will assign you a tracking #.

Mail your returned item to:

Steelerware

Returns Department

185 Main Street

Brookville, PA  15825

Include in your package a signed letter stating the reason for your return and the original receipt.

 

Return Exceptions

Some items can not be returned if they are opened.  These include electronics and jewelry.  Merchandise that has been worn, used, or altered will not be accepted for return or exchange.

 

Restocking Fee

All items are subject to a 10% restocking fee, this will be deducted from your refund.  We also do not refund the original shipping and handling that you paid on the order.